Health Care, Humanized

Led team that reimagined the patient experience and delivered an MVP in 12 weeks.

Client

Agency

Role

Memorial Hermann

Fjord Accenture

Team Lead

Introduction

Memorial Hermann Health System is the largest not-for-profit health system in southeast Texas and consists of 17 hospitals, 8 Cancer Centers, 3 Heart & Vascular Institutes, and 27 sports medicine and rehabilitation centers, in addition to other outpatient and rehabilitation centers.

Opportunity

How could we leverage new technology and user-centered design methodologies to create an holistic, compassionate experience for Memorial Hermann patients?

Approach

Project Milestones:

Interviews & Personas
Collaborative Workshop
Experience Concepts
MVP Detailed Design & Pattern Library

Interviews & Personas

Collaborative Workshop

Experience Concepts

MVP Detailed Design & Pattern Library

Outcome

We delivered deep, actionable user insights, compelling experience concepts, and a strategically minimum viable product (MVP) for the Memorial Hermann Patient Portal — all within a focused 12-week engagement. These deliverables gave the client a clear, human-centered design foundation and ready-to-use artifacts that Memorial Hermann has since drawn on to inform and advance the future of their digital patient experience across platforms.